Refund Policy
Last updated: July 28, 2026
1. Membership Fees Are Non-Refundable
The one-time membership fee of KES 1,000 is non-refundable. By joining Zuri Agency, you acknowledge that this fee grants you immediate access to the platform, including your referral link, member dashboard, and the ability to earn commissions. Once paid, the fee cannot be refunded.
2. No Cooling-Off Period
As a digital service providing immediate access to membership features and earning potential, there is no statutory cooling-off period or right of withdrawal once payment has been made. We encourage you to fully review our platform and FAQ before making payment.
3. Exceptions
Refunds may be considered in the following exceptional circumstances at our sole discretion: duplicate payment made in error, technical malfunction that prevents account activation despite multiple attempts, or as otherwise required by applicable law. Refund requests must be submitted within 7 days of payment.
4. Commission Reversals
Commissions paid may be reversed if it is determined that a referral was obtained through fraudulent means, the referring member violated our Terms & Conditions, or if the referred member's membership is canceled due to policy violations. We reserve the right to deduct reversed commissions from future payouts.
5. How to Request a Refund
To request a refund under the exceptional circumstances listed above, please contact us at info@zuriagency.co.ke with your full name, phone number, M-Pesa transaction code, and a detailed explanation. We will review your request and respond within 5-7 business days.
6. Contact Us
For any questions regarding this refund policy, please reach out to us at info@zuriagency.co.ke or via WhatsApp at 0753728292.